Help Guide › Owner
Your inbox separates Payments to Confirm — a reseller settling a balance — from Deposits to Confirm, money down before the sales come in. Both credit their account the same way; the split is so you can tell at a glance which is which.
A reseller can say they've sent money, but that claim credits nothing on its own. It sits in your approvals inbox until you confirm it arrived — only then does the deposit exist and reduce what they owe. Decline it and they see that too.
Same in reverse: only you can mark a sale paid or unpaid. Reps see the status, they can't set it.