Help Guide › Owner
If the house returns money to you — you overpaid, or a deposit was recorded wrong — it appears under Returned to You on My Stock, with the amount, the day it went back and their reason.
Your credit drops by that much, so what you owe goes up by the same. That is not a charge: it is the money leaving your credit because you have it again.
If some of that credit had already settled sales, those sales go back to unpaid. They are still your sales and the figures are unchanged — they are simply waiting to be paid again, because what paid for them was handed back.
A return shows the house's own wording. If it does not say enough, ask them; the app only carries what they wrote.